Terms and Conditions
At Innovtrix, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy outlines how we collect, use, and safeguard your information when you make payments using Razorpay and Zoho Pay.
1. Information We Collect
When you make an online payment, we may collect the following information:
Personal Information: Name, email address, contact number, billing address.
Payment Information: Transaction amount, payment method (e.g., credit/debit card, UPI, net banking), and payment status.
Technical Information: IP address, browser type, device information, and time of transaction.
Note: We do not store any sensitive card or bank details on our servers. All payment processing is securely handled by our third-party payment processors, Razorpay and Zoho Pay, which comply with industry-standard PCI-DSS requirements.
2. Use of Information
We use the collected information to:
Process your payments securely.
Provide you with receipts and confirmations.
Respond to queries and provide support.
Maintain transaction records for legal and accounting purposes.
Improve our services and customer experience.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share necessary information with:
Razorpay and Zoho Pay for payment processing.
Legal or regulatory authorities if required by law.
Authorized personnel within our organization for support and account reconciliation.
All third parties are bound by confidentiality and data protection obligations.
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. SSL encryption is used on our website to secure communications.
5. Your Rights
You have the right to:
Request access to your personal data.
Request correction or deletion of your data.
Withdraw consent to process your information (where applicable).
To exercise these rights, you can contact us at info@innovtrix.com.
6. Cookies
We may use cookies to enhance user experience and monitor website performance. You can modify your browser settings to decline cookies if preferred.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.
8. Refund Policy
At Innovtrix, we strive to provide transparent and satisfactory services to our customers. Our refund policy outlines the terms under which refunds may be processed:
a. Eligibility for Refunds:
Refunds are considered only for payments made in error, duplicate payments, or in cases where services have not been rendered as agreed.
Requests for refunds must be submitted within 7 days of the transaction date.
b. Requesting a Refund:
To request a refund, please contact us at info@innovtrix.com with your transaction details and the reason for your request. Our support team will review your case and respond within 3-5 business days.
c. Process for Refunds:
If your refund is approved, the amount will be credited to your original method of payment within 7–10 business days. Processing times may vary depending on your bank or payment provider.
d. Non-Refundable Payments:
Payments made for services that have already been delivered, or for digital products that have been accessed or downloaded, are generally non-refundable except as required by law.
e. Dispute Resolution:
If you have concerns about a transaction, please reach out to us before contacting your bank or payment provider. We are committed to resolving disputes quickly and fairly.
You can insert this section just before "Changes to This Policy" or wherever you find it most appropriate.
Let me know if you want to further customize it for your specific services/products!